Research on the Analysis and Improvement of Procedures for Collecting Items from Smart Delivery Cabinets

Smart parcel lockers serve as core infrastructure for urban last-mile logistics distribution, yet existing designs predominantly prioritize spatial efficiency while neglecting pickup comfort and cognitive ease of use. This study examines community-operated Fengchao standard lockers, employing the NIOSH lifting equation and Fitts’ law to conduct human factors analysis from biomechanical and cognitive load perspectives. Results indicate that the top compartment exceeds the reach range defined by the 5th percentile for female users; the lifting index for 10 kg packages at the bottom compartment reaches 1.12, surpassing the safety threshold; touchscreen operation presents significant difficulty, and glare exacerbates cognitive load. Based on these findings, this paper proposes optimization strategies across four dimensions to inform more user-friendly design and operational practices for parcel lockers.

Keywords: Smart parcel lockers, Ergonomics, Biomechanics, Cognitive load, Human-computer interaction.