- LUO Xiangxiang
- DOI: 10.5281/zenodo.22233743
- GAS Journal of Economics and Business Management (GASJEBM)
In
the context of economic globalization and digital transformation, the effective
integration and coordination of information technology have become critical for
enhancing supply chain competitiveness. This study systematically investigates
the key problems in supply chain information technology integration and
collaboration, including technical system heterogeneity, organizational
management barriers, and technical implementation difficulties. Using
literature review, case analysis, and a combination of qualitative and
quantitative methods, the research analyzes the current state of IT
application, integration models, and collaboration levels across supply chain
links. The findings reveal that inconsistent hardware architectures,
incompatible data formats, asynchronous system versions, imbalanced profit
distribution, lack of strategic planning, organizational cultural conflicts,
high maintenance costs, and a shortage of interdisciplinary talent collectively
hinder supply chain synergy. To address these challenges, the study proposes a
three-tier optimization strategy: technically, unifying data and interface
standards, applying middleware technologies (e.g., ESB), and building
cloud-based data sharing platforms; organizationally, establishing
benefit-sharing mechanisms, unified strategic planning, and cultural
integration; and in implementation, adopting full-cycle management, intelligent
maintenance systems, and industry-university-research collaborative talent
cultivation. The case study of Haier Group validates the effectiveness of these
strategies: after implementing ESB-based internal integration, a supply chain
collaboration platform, and intelligent upgrades, Haier reduced
inter-departmental data transmission from 2–3 days to real-time sharing, increased
information accuracy to over 99%, shortened order processing time by 40%,
raised on-time delivery from 80% to 95%, and improved inventory turnover by
30%. The research concludes that overcoming technical heterogeneity,
organizational conflicts, and capability shortages is essential for
transitioning from fragmented IT application to integrated value co-creation in
supply chains. Future research directions include exploring integration
mechanisms for 5G, AI, and blockchain, innovating cross-industry collaboration
models, and enhancing supply chain information security systems.
Keywords: Supply chain management,
Information technology integration, Supply chain collaboration, Heterogeneous
systems, Middleware technology, Haier Group case study.
