- Alma D. Soliman, DMD, FPFA, MPAPH1,3; Ma. Critina B. Bagaforo2,3; Francis Michael P. Yambao, PhD3
- [1] Centro Escolar University, Makati, Philippines, 2 Manila Water Company, Inc., Quezon City, Philippines, 3 Centro Escolar University, Manila, Philippines
The transition in leadership
at Manila Water Company, Inc. (MWCI) from the Ayala Group to the Razon Group
has posed challenges to employee engagement and perceptions of the
organization’s People Promise. This research investigates how employees view
the company’s commitment to material offerings, growth opportunities,
community, and purpose amidst these changes.
Using a combination of
quantitative (20-item survey) and qualitative (focus group discussions)
methods, this study explores the impact of leadership changes on employee
satisfaction and engagement, focusing on MWCI’s “culture of care.”
The study reveals that material offerings (compensation, wellness programs, and flexible work arrangements) and growth opportunities are central to employee satisfaction. However, employees desire stronger community connections and greater alignment with the company’s mission. Despite positive perceptions, some gaps in resources and tools affect productivity. The study suggests addressing these issues to enhance long-term employee engagement.
