The Impact of Usage Frequency of Intelligent Psychological Service Platforms on College Students’ Psychological Capital: The Mediating Role of Self-Efficacy

To explore the internal influence mechanism of usage behavior of intelligent psychological service platforms on the psychological development of college students, this study constructs a mediating effect model of “platform usage frequency — self-efficacy — psychological capital” based on positive psychology and conservation of resources theory, with self-efficacy as the mediating variable. Questionnaires including the Psychological Capital Scale, General Self-Efficacy Scale and self-developed scale measuring usage frequency of intelligent psychological service platforms were distributed to 426 college students from multiple universities nationwide. SPSS 26.0 and the PROCESS macro were adopted for data analysis. The results show that usage frequency of intelligent psychological service platforms, self-efficacy and college students’ psychological capital are significantly positively correlated with each other. The usage frequency of intelligent psychological service platforms can positively predict college students’ psychological capital. Moreover, self-efficacy plays a partial mediating role between the usage frequency of intelligent psychological service platforms and college students’ psychological capital. This study verifies that appropriate use of intelligent psychological service platforms can accumulate individuals’ psychological resources and improve the level of psychological capital by enhancing college students’ self-efficacy. Empirical evidence and practical references are provided for universities to implement digital psychological education.

Keywords: intelligent psychological service platform, college students, psychological capital, self-efficacy, mediating effect.