The Integration of LinkedIn Learning as a Learning and Development Tool Amongst Security Bank Telesales Division Employees

The main purpose of this study is to determine how LinkedIn Learning supports employee growth and career development; evaluate its effectiveness compared to traditional, instructor-led training methods. Moreover, to assess its overall impact on employee performance, engagement, and productivity moreover to identify the benefits, challenges, and best practices associated with implementing online learning platforms in a corporate setting. The population of this study consists of all regular and permanent employees within Security Bank’s Telesales Division including telesales associates and team leaders who actively engage with LinkedIn Learning as part of their training and development activities. A purposive sampling technique was used to select participants who have direct experience with the platform. On the course of the study, it was derived that employees engage in LinkedIn Learning once a month and took courses for Sales and Marketing. Moreover, the challenges faced by the employees were scheduling time to take course, often due to work schedules, conflicting priorities, time constraints and difficulty balancing learning with workload. Lastly, employees asserted that they did not encountered any problems or had a smooth experience using LinkedIn Learning.