Is Your Hospitality Leadership Competency Model (HLCM) Still Relevant? A Case Study and Recommendations

Mark R. Testa, Ph.D.1 & Lori Sipe, Ph.D.2 DOI: 10.5281/zenodo.17574045 GAS Journal of Economics and Business Management (GASJEBM) The rapidly changing hospitality environment in conjunction with research trends in the area of service quality is forcing HTM programs to reevaluate Read More …