- 1Luke, Abraham Adams, 2Uzoigwe, Michael Chukwudi
- 1&2The Department of Educational Management, Faculty of Educational Foundation Studies, University of Calabar, Cross River State, Nigeria
- GAS Journal of Engineering and Technology (GASJET)
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Abstract: The aim of this study was to investigate the
effectiveness of Artificial Intelligence on optimizing security initiatives
in quality service delivery at higher institution level. The 12-week study
was conducted using a quasi-experimental design with a pre-test and
post-test, following the AI training manual of security personnel. A total of
60 security personnel participated in the study. The experimental group was
instructed using AI security packages and solutions for personnel training
while the control group was taught using a lecture-based approach. Data from
the Security Initiative Scale was used to assess the effectiveness of
Artificial Intelligence in security service delivery in higher institution
context. The results of the study showed that the experimental group was
significantly higher in security services than the control group on both the
perceived violent crime scale and the perceived property crime scale of the
security initiative scale in the AI packages. Based on the findings of the
study, Artificial Intelligence is effective in enhancing the security
initiatives for quality service delivery in higher institutions. Moreover,
the study suggests that there should be a critical reflection among
universities who still see AI adoption as optional at a time when threats are
ever-evolving and opportunities seem borderless. |
Keywords: Artificial Intelligence,
security initiatives, higher institution, quality service, quasi experimental design.
