Enhancing Service Efficiency: A Data-Driven Study of Resource Utilization Trends in TLTS Operations at CEU Makati

This study investigates the patterns of service demand and resource utilization within an academic institution’s Technology and Learning Section (TLTS) operations of CEU Makati. The research uses online reservation data from various campuses and departments to identify trends in equipment usage, service durations, and peak demand periods from SY 2022-2023 and SY 2023-2024. Key findings highlight the most frequently requested resources, significant variations in demand across campuses, and the average duration of service utilization. The study provides actionable recommendations for enhancing resource allocation and ensuring operational efficiency.