- Obonetse Fulu
- Department of Business Administration, Africa Research University, Zambia
This study
investigates the factors influencing the business performance of Small, Medium,
and Micro Enterprises (SMMEs) in Botswana. It employs institutional theory as a
guiding framework, which posits that institutions provide a reliable structure
within which organizations operate, thereby reducing uncertainty and fostering
predictability. The research utilizes a quantitative design, analyzing data
through Poisson regression analysis to identify key determinants of SMME
profitability. The findings reveal a multifaceted relationship between various
factors and business performance. Notably, high competition in the market and
frequent engagement in online marketing were found to negatively impact
profitability. Conversely, several factors positively influence profits,
including meticulous record-keeping, the business owner’s educational
attainment (measured in years of schooling), frequent preparation of financial
statements, provision of employee incentives, and operating a business account
linked to mobile banking. These insights underscore the critical role of
strategic business practices and financial management in enhancing SMME
profitability. The study concludes that SMMEs’ profitability in Botswana is
shaped by a complex interplay of competitive pressures and operational
strategies. It emphasizes the importance of adopting practices such as rigorous
record maintenance, investment in education, regular financial reporting, and leveraging
mobile banking technology to maximize profitability. The research recommends
that SMMEs adopt a cost-benefit analysis approach to online marketing to ensure
that digital outreach efforts yield positive financial returns. This strategy
will help businesses balance the trade-offs between marketing expenses and
profitability, enabling sustainable growth in a competitive business
environment.
Keywords: SMMEs, Botswana, institutional theory, profitability, Poisson regression, business performance, online marketing.